Local teams serve Vancouver, Edmonton and Calgary. Call (604) 813-7881 for a free consult with Tony. No pressure, no jargon.
IT Support for Dental Specialists: when big images can’t wait
Big 3D images, a full schedule, and a network that can’t keep up.
Orthodontists, periodontists, oral surgeons and dental groups run busy, image heavy practices. We keep the technology quiet and reliable, so the team can focus on patients.
Do you support dental specialists, not only general dentists?
Yes. We support orthodontists in Vancouver and Richmond and periodontists in Edmonton, along with general dental clinics. A specialist office needs what any clinic needs: a reliable server, tested backups, security and a fast network, often with more large images. We set it up and look after it.
- Under 2 hrsto restore a failed server from local storage
- 30 daysbackup copies stay locked, so no one can delete them early
- 24/7emergency line (604) 813-7881, always answered by a person
Specialist or practice manager? Here’s the short version.
If you own the practice
- Images are the record. Scans and 3D images are backed up 3-2-1, with an encrypted offsite copy in Vancouver, BC.
- A dead server doesn’t cancel the day. When we restore a failed server from local storage, it has taken less than 2 hours.
- One flat rate. $55 to $125 per PC per month, in writing before you commit.
If you run the office
- A person answers. (604) 813-7881, 24/7 for emergencies.
- Local people come in. Teams in Vancouver, Edmonton and Calgary come to your clinic.
- Quick fixes in your group chat. Many issues are solved fast with remote access.
Why it matters, in plain words
Three pieces of tech every specialist office should ask about, and why.
RAID 10
Why big images need fast, redundant storage
RAID 10 is fast for large files and keeps the server running when a drive fails. It still isn’t a backup.
Immutable backups
Why ransomware hunts for your backups first
Delete the backups and the practice has to pay or rebuild. Our copies are locked for 30 days, and no one, not even us, can delete them early.
Hyper-V
Why one dead server shouldn’t send patients home
On Hyper-V, your server is a set of files that can come back on other hardware. That’s how we get a failed server back from local storage in less than 2 hours.
More plain guides: business firewall, DNS filtering and multi-factor sign in. Or see them all.
Who we support
We support periodontists in Edmonton, including Dr. Leon Yu, and orthodontists in Vancouver and Richmond.
Orthodontists
Vancouver and Richmond. Imaging, scanners and the network need to keep up with a busy schedule, and the front desk needs fast answers when something stops.
Periodontists
Edmonton. Patient records, images and referral files kept safe, backed up and quick to open.
Oral surgeons
Large 3D images, treatment rooms with connected equipment and strong backups. We plan the network and storage to match.
Dental groups
The same setup at every location, one team to call, and one way to see what is happening across sites.
Imaging that works
Sensors, panoramic and 3D (CBCT) machines connected and tested.
Privacy and security
Layered protection and staff training, with the safeguards privacy rules ask for.
How it works
Specialists use our managed support plans: a flat monthly rate per PC with help desk, monitoring, on-site visits and backups. We also help with new clinic and renovation setups and software moves. Your practice software has its own page: Dentrix, ClearDent, Tracker, Curve Dental, Open Dental, AkituOne and ABELDent.
Specialist support in your city
Our Vancouver team works from an office on Seymour St. Our Edmonton team comes to your clinic, and the Edmonton address we list is for mail only. Our Calgary IT specialists are local, with no walk-in office, so we come to you. Our regular hours are Monday to Friday, 7am to 5pm MT, and our emergency line is answered 24/7 by a person.
1GbE is the standard
Gigabit wiring is the baseline for every clinic.
With a CBCT, aim higher
A 10GbE network helps big 3D images load smoothly.
Specialist IT questions
Do you support oral surgeons and dental groups?
Yes. A specialist or group office uses the same managed plan and the same care for servers, backups, security and imaging. Call us to talk through your setup.
Is there a different price for specialists?
Managed plans are a flat monthly rate of $55 to $125 per PC per month. See support plans.