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Strata Intercom Upgrade in Vancouver: Replace an Old Enterphone
For strata councils and property managers
Dropped calls, a directory nobody can update, parts you can’t find? A strata intercom upgrade in Vancouver fixes an old enterphone. This guide helps your council choose repair, retrofit or replace, and ask vendors the right questions.
Free consult with Tony. No pressure, no jargon.
When is it time to replace a strata enterphone?
When calls drop or sound poor, the resident directory is hard to update, parts are hard to find, or residents need a home landline to answer. If every change needs a service visit, a video intercom with a cloud dashboard is usually worth pricing.
Should a council repair, retrofit or replace the intercom?
It depends on what still works and what is in the walls. We check the panel, the door hardware and the wiring, then give council a plain comparison of the three options, with what each one means for residents, before anyone signs.
Repair
Fix the panel you have, when it still works well and parts are easy to get.
Retrofit
Keep door hardware or wiring where possible, and add a new video intercom and app.
Replace
New intercom, readers and network in one project, with one modern system to manage.
What does a modern video intercom do?
Visitors find a resident on the touch screen directory and call. The call rings as a video call in the resident’s app, and they open the door from anywhere. ButterflyMX can also ring a landline, where the resident presses 9. Managers update the directory and see call and door release history in the dashboard.
Moving off fobs too? Read the condo keyless entry guide.
What should a council ask before upgrading the enterphone?
Ask every vendor the same questions, in writing, so quotes compare fairly.
- Which doors and readers does it support, and can our wiring stay?
- What does each resident need: an app, a Wallet key, a PIN or a fob?
- What are the yearly software fees, and what if we stop paying?
- How do residents without smartphones answer calls?
- What happens when the internet or power goes down?
- Where is data stored, who sees it, and for how long?
- Who supports it after install, and how fast?
How does a strata intercom upgrade work?
- 01
Assess
We walk the building, check the intercom, doors and wiring, and note what can stay.
- 02
Install
Our technicians install the intercom, readers and network, and load the directory.
- 03
Support
A person answers (604) 813-7881 24/7, plus a building group chat with IT specialists.
What privacy rules apply to a strata intercom?
Call logs, door release history and video are personal information under BC PIPA, and the OIPC BC has privacy guidelines for strata corporations. Write down why you collect each record, limit who sees logs, keep records only as long as needed and tell residents.
Adding cameras as well? See how a strata council can get camera footage fast. General information, not legal advice.
Questions councils ask about intercoms
Can we keep our existing door wiring?
Sometimes. It depends on the wiring, the door hardware and the system you choose. We check at the walkthrough and tell council what can stay before anyone signs.
Do residents need a smartphone?
No. ButterflyMX can ring a landline, where the resident presses 9, and residents can also use fobs, cards or PINs.
How long does an intercom upgrade take?
It depends on the building, the doors and the wiring. After the walkthrough, council gets a written plan with timing, and we schedule work to keep disruption low.
Are you a ButterflyMX or Kisi partner?
Yes. We’re a partner of ButterflyMX, Kisi and Rhombus, and we install and support their systems.